Returns

Returns are something that is bound to happen from time to time.  But we work really hard to eliminate the chances.  Please read each product description carefully as we describe in as much detail as possible how each item fits.  We also love to have you email us with any additional product and sizing questions you may have ahead of time.  With these two processes we are able to reduce the number of returns ~ which saves everyone time and money.  It's a win win!  

Items may be returned for a refund based on the following:

• Returns must be received in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free.
• No returns of earrings due to hygiene reasons. 
• All sales final of merchandise that has been marked down.
• Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number.  Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you. 
• All sales are final for international shipments 
• Return shipping costs are the customer's responsibility.
• We do not refund the original cost of shipping.
• It is at the discretion of Birch Family to deny a return if the merchandise is in a condition showing damage or use.
• Please let us know within 4 days of receipt of the item if there are any errors in your order or defects in merchandise. Sometimes mistakes just happen, but we promise to correct the problem right away!  Contact us at birchfamilyllc@gmail.com