Q&A

Hi there!

We are happy for your interest in our small business! To best answer your questions as quickly as possible, below are a few bits of info that very well may get you what you need. Should you have a more detailed question or another topic that this info does not address, please email us at birchfamilyllc@gmail.com and we will get back to you as soon as possible!

• Q.) How do I purchase items?  
• A.) All products that are available to order, prices, details & sizing details are available on the website. We try our best to give accurate sizing details to help you make an informed decision on what's best for you.

• Q.) How do I receive restock notifications? 
• A.) If you would like to be notified the minute a style is restocked you may sign up for a restock notification by clicking on 'Email when available" link on that product page.

• Q.) How do I get a problem with my order fixed? 
• A.) Should there be a problem with your order in regards to damage or receiving the wrong item, please email us within 4 days of receipt at birchfamilyllc@gmail.com and we will get back with you with a Pre-Paid Return Label and get you taken care of right away.

• Q.) Where do I send letters or packages to Victoria & Alexandra?
• A.) P.O. Box 386 Ruston, LA 71270

Thanks for shopping with us and we hope this information has been helpful!